Shipping and Returns
What shipping options are available?
All products are shipped with the United States Post Office. The main shipping and mailing services are:
Domestic Shipping within the United States:
Priority Mail: Typically arrives in 3-4 business days. Cost: $10 USD
Priority Mail: Typically arrives in destination county in 6-10 business days. Cost: $47 USD
International Shipping to Canada:
Priority Mail: Typically arrives in destination county in 6-10 business days. Cost: $35 USD
FedEx shipping is available. Please email us with your shipping address for a personalized quote.
When will my Pet arrive?
All Pet Replicas are guaranteed to be shipped within 48 hours from the time of purchase - most orders are processed much quicker. Once a Pet has begun his/her journey to your home, you will receive a shipping confirmation email with tracking information. Please note that this does not include our production time for custom orders.
Delivery times will vary depending on your address and the shipping method you selected. Please note that customs can cause unexpected delays on international orders. Import or duty fees may apply to international orders.
How much will my shipping costs be?
Shipping costs are determined by the shipping method you selected. Please see our shipping prices listed above. Your total shipping costs will be calculated automatically during checkout prior to the completion of your order.
Yes! We ship all over the world. Our order form is international and allows you to specify international addresses for billing and shipping.
Please note that customs can cause unexpected delays on international orders. Import or duty fees may apply to international orders. Please contact the postal service of the destination country for additional information on the fees and their import process.
Please contact us at email@example.com with questions regarding international shipping.
Anything else I should know?
Orders are shipped on business days only (Monday through Friday) excluding federal holidays within the United States.
What if I am not happy with my custom order?
We are confident that you'll fall head over heels in love with your Pet Replica just like you did with its real like inspiration. But, if you are not 100% satisfied, email us! Our artists are standing by to make any and all adjustments to your completed custom dog or cat. We'll bend over backwards (literally) to make sure your custom order turns out exactly as you imagined it!
And don't worry - most alterations only take a few days to complete.
Can I return my Pet?
Our goal is to find permanent, loving homes for all My Pet Replicas. We understand that some adoptions don't work out as planned and welcome all Pets back within 15 days.
Pets and other products must be returned, in new, or like-new condition, and with any accessories to ensure credit. Shipping costs will not be refunded. Please take care in returning your Pet. Any item received outside of our return policy will be returned without credit.
How do I return my Pet?
Please follow the instructions below when packing and sending your return. We want to ensure that each Pet arrives back safely.
- Send the Pet in its original box or in a box of similar size. Please remove all old shipping labels.
- Pack the Pet carefully so that it will not be hurt during the shipping process.
- Include your original packing slip.
- All returns must be sent through the United States Postal Service. Please be sure to select a secure shipping method with delivery confirmation so your return can be tracked. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
- All returns should be sent to the following address:
My Pet Replica
950 Danby Rd, Suite 179
Ithaca, New York 14850
Damaged or Defective Products
To return a damaged or defective item, please contact our customer service team by email (firstname.lastname@example.org).
When will my refund be processed?
My Pet Replica will issue a refund for the original purchase amount plus any applicable taxes within 5 business days of receiving your return and verifying that it meets all requirements listed above.
If you are returning a gift, the purchaser will receive a refund issued in the original form of payment used to purchase the item for the price of the item and any applicable taxes.